FULFILLMENT POLICY
Fulfillment Policy for Fitness Coaching Services
1. Order Confirmation & Service Agreement
1.1 Order Confirmation
Upon successful purchase of a fitness coaching package, clients will receive an order confirmation email containing details about the purchased services (e.g., coaching package type, session frequency, payment terms, and duration). The confirmation will also include the agreed-upon terms of service and a link to the service agreement.
2. Service Fulfillment & Scheduling
2.1 Coaching Session Scheduling
After completing a purchase, clients will receive instructions on how to schedule their coaching sessions. This will include access to an online scheduling system (e.g., Calendly) or instructions to contact the coaching team directly.
2.2 Session Availability
Coaching sessions will be available based on the coach's availability and will be booked on a first-come, first-served basis. Clients are encouraged to book sessions promptly to ensure availability within their preferred timeframe.
2.3 Virtual Coaching
All coaching services will be provided virtually via Zoom, Skype, or via Phone Call. Clients will receive a link to the scheduled virtual session in advance.
2.4 Session Duration
Each coaching session will last approximately 1 hour. Sessions will begin promptly at the scheduled time, and clients are expected to be ready at the time of the session.
3. Payment Terms
3.1 Payment Authorization
All payments must be authorized and processed through our secure Stripe payment system at the time of purchase. We accept payments via credit card, debit card, and other forms of payment supported by Stripe.
3.2 Payment Schedules
For coaching packages with recurring payments, clients will be charged on a monthly/weekly basis, as per the agreed payment schedule, until the package is completed or canceled.
3.3 Payment Confirmation
Once a payment is successfully processed, clients will receive a payment confirmation email with a receipt detailing the payment amount and any applicable taxes.
3.4 Payment Disputes & Chargebacks
If a payment dispute (chargeback) occurs, we will work with Stripe to resolve the issue. To avoid disputes, we encourage clients to contact us directly if they have any concerns regarding their payment, coaching sessions, or services provided.
4. Cancellations & Refunds
4.1 Cancellation Policy for Sessions
Clients can cancel or reschedule a coaching session with at least 24 hours' notice. If a session is canceled with less than 24 hours' notice, the session will be considered non-refundable and will not be rescheduled.
4.2 Refunds for Coaching Packages
We offer a 14-day money-back guarantee for new clients who are unsatisfied with their initial coaching sessions. If a client requests a refund within 14 days of their first session, we will issue a full refund for the unused portion of the coaching package. After 14 days, refunds are not available.
4.3 No Refunds for Digital Products
Refunds are not available for digital products, such as fitness plans, eBooks, or online courses, once they have been downloaded or accessed.
4.4 Coaching Program Cancellations
If a client decides to cancel their coaching program after the agreed-upon start date, they must notify us in writing.
5. Stripe Guidelines Compliance
5.1 Transaction Documentation
We maintain accurate records of all transactions processed through Stripe to comply with Stripe’s guidelines. This includes order receipts, payment confirmations, and communication records related to cancellations or refunds.
5.2 Dispute Management
In the event of a dispute, we will work directly with Stripe to provide all necessary documentation, such as order details, communication exchanges, and evidence of service fulfillment. We encourage clients to contact us directly with any concerns to resolve disputes amicably and avoid chargebacks.
6. Client Responsibilities
6.1 Session Preparation
Clients are responsible for ensuring they have the necessary equipment and internet connection for virtual coaching sessions. This includes a working webcam, microphone, and internet connection for video calls.
6.2 Health & Safety
While we provide guidance on fitness and wellness, clients should consult with a healthcare provider before beginning any new fitness program, especially if they have pre-existing health conditions.
7. International Coaching Clients
7.1 International Clients
For clients located outside of the country where we are based, coaching services will still be provided through virtual sessions. International clients are responsible for ensuring they can access the virtual session platform and comply with any applicable local laws or regulations related to fitness coaching services.
8. Contact Us
For any questions or concerns regarding our fulfillment policy, scheduling, payment, or refunds, please contact us at:
Email: info@diagofit.com
Address: 8605 SANTA MONICA BLVD NUM 174069, WEST HOLLYWOOD, 90069, CALIFORNIA